Disaster Response Coordinator at Airbnb

Company: Airbnb
Location: United States
Employment type: full-time
Posted: 2026-08-18

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations.

The Difference You Will Make:

As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.

A Typical Day:

Global Incident Response

Review global incident notifications and determine the response strategy based on the threat severity and business impact
Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders
Use internal tools to promptly inform both our internal and external communities as needed
Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences
Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options

Cross-functional Collaboration and Partnership

Effectively coordinate disaster response with cross-functional teams
Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions
Provide clear situation reports and critical updates to stakeholders

Operational Execution

Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements
Other duties as requested or assigned

Key Attributes

Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication.
Strategic Mindset: Develop process improvements and best practices considering long term needs and solutions.
Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps.Influenc

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