Engineering Manager, Journeys at Attentive

<div class="content-intro"><div>Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.</div> <div> </div> <div>Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.</div> <div> </div> <div>With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in <a href="https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf">Deloitte’s Fast 500</a> (four years running!), <a href="https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states">LinkedIn’s Top Startups</a>, <a href="https://www.forbes.com/lists/cloud100/">Forbes’ Cloud 100</a> (five years running!), <a href="https://www.inc.com/best-workplaces/2025">Inc.’s Best Workplaces</a>, and the <a href="https://www.hrc.org/resources/corporate-equality-index" target="_blank">Human Rights Campaign Foundation's Corporate Equality Index</a>!</div></div><p><strong>About the Role<br></strong><strong><br></strong></p> <p>Attentive is looking for an Engineering Manager to lead the Journeys team, which builds the product and systems that enable brands to create, publish, and run automated, event-driven customer communications across SMS, email, and push.</p> <p>You’ll lead engineers working across a visual journey-building experience and the distributed workflow platform behind it. You’ll balance product delivery with the operational rigor required for a customer-facing messaging system—improving reliability, observability, performance, and the ease with which customers and implementation teams can understand and troubleshoot their journeys.</p> <p>You’ll develop a high-performing team, guide technical and architectural decisions, and partner closely with Product, Messaging Platform, Content Tools, and other engineering teams. You’ll create clarity across complex initiatives and dependencies while keeping the team focused on scalable platform capabilities that improve customer outcomes.</p> <p><strong>What You’ll Accomplish</strong></p> <ul> <li>Lead the Journeys team’s roadmap, delivery, and technical direction across the journey-building experience and workflow platform</li> <li>Partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investment, negotiate tradeoffs, and resolve dependencies</li> <li>Improve the reliability, observability, performance, and scale of customer-facing journey execution</li> <li>Build a high-performing team through hiring, coaching, actionable feedback, and clear growth opportunities</li> <li>Establish clear operating rhythms, delivery plans, and stakeholder communication; surface risks early and remove blockers</li> <li>Balance immediate customer needs with durable, reusable product and platform capabilities</li> </ul> <p><strong>Your Expertise</strong></p> <ul> <li>2+ years of experience managing software engineers and 7+ years of professional software engineering experience</li> <li>Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications</li> <li>Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems, balancing customer impact, reliability, performance, and maintainability</li> <li>Proven ability to partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize work, negotiate tradeoffs, and deliver complex cross-functional initiatives</li> <li>Experience leading reliable, operationally mature services, includ

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