Senior Event Production Manager- Live Events, New Opening! at Convene Hospitality Group

Senior Event Production Manager | Convene Rathbone, London

About Convene Rathbone

Located in the heart of London's iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city's most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene's signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.

As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London's most exciting new event venues!

The Senior Event Production Manager is responsible for overseeing the planning and execution of events, ensuring seamless coordination between clients and internal teams. Acting as the primary point of contact for clients throughout the planning process, this role ensures that all aspects of an event – from logistics and technical production to catering and on-site operations – are delivered to the highest standard. The role requires strong leadership, project management, and communication skills to ensure client expectations are met while maintaining operational efficiency.

Key responsibilities:

Team Leadership & Management

• Lead and manage the Events Team, ensuring effective staff scheduling and resource allocation.
• Conduct biannual appraisals and regular one-to-one meetings with direct reports, providing training and professional development plans.
• Ensure all team members adhere to company policies and procedures, including compliance with statutory Health & Safety training requirements.
• Maintain high standards of performance and service delivery within the team.
• Ensure strong cross-functional collaboration with other departments, including Sales and Operations.
• Oversee team performance management, including probation reviews, performance improvement plans, and disciplinary procedures where required.

Events Planning & Coordination:

• Oversee the planning and execution of events across physical, hybrid, and virtual formats.
• Act as the main client liaison during the planning phase, ensuring clear communication and alignment with their requirements.
• Develop and maintain detailed event documentation, including Programme Execution Orders (PEOs), room layouts, event timelines, and client deliverables.
• Conduct client kick-off meetings, providing guidance on deadlines, requirements, and production schedules.
• Collaborate with internal teams, including AV production, catering, and operations, to finalise event logistics.
• Ensure all pre-event planning milestones are met, providing regular updates to stakeholders.
• Manage client expectations regarding event capabilities and work with Product and Design teams on potential platform improvements.
• Facilitate pre-event and post-event debriefs with internal teams and clients, ensuring continuous improvement.

Operational Excellence:

• Work closely with the Sales Team to support pre-sales activities, advising on event feasibility, logistics, and timelines.
• Assist in the creation of event proposals, room diagrams, and other pre-sales materials.
• Oversee event budget management, ensuring accurate cost calculations, approvals, and final invoicing.
• Supervise on-site event operations, ensuring smooth execution and addressing any challenges in real time.
• Ensure the team adheres to company service standards and hospitality protocols at all times.
• Lead weekly event meetings and Programme Execution Order (PEO) discussions, ensuring alignment across all stakeholders.

Skills & Experience

Essential:

• Extensive experience in event planning and production, with a strong background in physical, hybrid, and virtual event formats.
• Proven leadership and team management experience.
• Strong organisational and project management skills, with the ability to manage multiple events simultaneously.
• Excellent client relationship management and communication skills.
• Knowledge of AV production, catering logistics, and event operations.
• Proficiency in event management software and project management tools.
• 3-5 years experience in large-scale corporate event planning with experience managing complex social and experiential events.

Desirable:

• Familiarity with virtual event platforms and livestream production.
• Budget management experience within an events setting.

We're Here For You:

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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