Senior Resource Manager - Capacity Planning at Dept

Berlin / Hamburg

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a strategic and experienced Resource Manager to join our EMEA resourcing team for our Experience & Engineering DACH Team (Across Germany and Switzerland). This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, Engineers, QA, Devops, among others.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

Resource Planning & Optimization

• Own and manage the full resourcing lifecycle across Experience & Engineering requests for a pool of ~100 FTE
• Evaluate capacity, utilization, and bandwidth to optimize allocation, balancing business needs with team wellbeing.
• Make strategic resourcing decisions considering project margins, business priorities, and talent development

Demand Forecasting & Workforce Planning

• Collaborate with Sales, Delivery, Finance and Operation during project intake to build effective staffing plans
• Develop and maintain accurate short- and long-term demand forecasts
• Identify skill gaps and workforce needs, partnering with Craft Leads and People & Culture on hiring and training.

Cross-Regional Resourcing & External Support

• Coordinate resourcing across EMEA, including nearshore and offshore teams
• Identify and onboard freelancers or external partners when internal capacity is unavailable
• Ensure a balanced approach between internal, nearshore/offshore, and freelance resourcing

Stakeholder Management & Collaboration

• Act as a key partner to Delivery, Sales, Operations, Project Managers, and Craft Leads
• Ensure alignment between resourcing strategies and business priorities
• Bring a consultative approach by advising on alternative profiles or staffing solutions based on project needs

Risk Management & Conflict Resolution

• Proactively identify risks in resourcing plans and implement mitigation strategies
• Manage and resolve resource conflicts, competing priorities, and overlapping demands

Reporting, Data & Governance

• Maintain high data quality within resource management tools (e.g., Resource Guru)
• Ensure compliance with processes such as time tracking, allocations, and reporting
• Track and report on key metrics (utilization, capacity, bench, freelance/nearshore ratios)
• Provide regular insights to local, regional, and global leadership

WHAT YOU'll BRING

Experience & Background

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