Senior Technical Support Engineer at Digitalassetcorp
- Company: Digitalassetcorp
- Location: Sydney
- Employment type: full-time
- Posted: 2026-08-07
About Digital Asset & the Canton Network
Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world’s most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.
At the heart of this mission is the Canton Network - the blockchain purpose-built for institutional finance. Uniquely combining privacy, compliance, and scalability, Canton enables real-time, secure settlement across multiple asset classes. Governed by the Canton Foundation with participation from leading financial institutions, it is the proven link between the promise of blockchain and the power of global finance.
Founded in 2014 and headquartered in New York City, with offices in London, Zurich, Budapest, Hong Kong, and Sydney— we are on a mission to transform finance— and that transformation is now playing out rapidly on the Canton Network.
If you’re interested in playing a crucial role at the intersection of traditional and crypto-capital markets and want to help bring the next trillion dollars of finance on-chain, join us.
About the role:
The Sr. Technical Support Engineer is responsible for owning and resolving client incident and request cases, throughout the entire lifecycle of each case. It includes documenting and advising our clients on how to best install, configure, deploy, connect and use DA products and maintain utmost uptime for DA’s online services. The primary objective is to provide DA clients with a great experience when using/learning our products.
Responsibilities:
- Triages complex software issues and provide technical assistance to customers
- Prioritizes and resolve incidents and requests raised by external and internal clients
- Documents issue resolutions and FAQs not found in our official products documentation
- Properly escalates unresolved issues to appropriate internal teams
- Participates in a scheduled on-call rotation to provide support coverage during non-business hours
What We're Looking For:
- Bachelor’s degree in computer science, engineering or related discipline (or equivalent technical training and/or work experience)
- 6+ years of experience as a Technical Support Engineer, Developer, or similar technical role
- Technical Skills – strong understanding of computer hardware and software, networking, security and other related technical skills
- Experience developing commercial applications using Java, Javascript, Python or Scala
- Experience using and administering databases, particularly SQL, PostgreSQL and/or Oracle
- Good understanding of networking protocols/firewalls and cloud computing environments
- Experienced in packaging and deploying applications
- Ability to diagnose and troubleshoot basic technical issues (eg,analyzing problems, testing solutions, and recommending changes)
- Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)
- Familiarity with configuring and using blockchain based Distributed Ledgers (Fabric, Ethereum)
- Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes
Apply for this Senior Technical Support Engineer role