SMB Account Manager at Greenhouse

We are looking for an SMB Account Manager for our Account Management team here at Greenhouse!

As an Account Manager, you will own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as the upselling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also collaborate with our cross-functional partners to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter – you thrive in a competitive environment, and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers
• A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations
• A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
• A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix

What you’ll do

• Efficiently manage and prioritize relationships within a high-velocity book of business, ensuring consistent engagement across a large volume of accounts
• Develop strategic account plans to identify expansion and upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives
• Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts
• Proactively identify at risk-accounts, and own resolution strategies to mitigate churn risk, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
• Additional projects and responsibilities as business needs require

You should have

• Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong pipeline management and familiarity with Salesforce
• Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $71,400