Senior Site Services Manager at hellofresh

About The Team:
As the Senior Site Services Manager, you will lead all aspects of facilities and maintenance operations across the site, ensuring a safe, efficient, and high-performing environment. You'll oversee building and equipment maintenance, contractor and vendor relationships, budgets, and compliance, while driving continuous improvement and operational excellence. Leading a team of Facilities colleagues, you'll inspire high performance, deliver against key KPIs and objectives, and ensure the site operates to the highest standards of safety, quality, and cost-effectiveness.

What You Will Be Doing:

• Lead, motivate, and develop the Facilities & Maintenance team to achieve outstanding performance and help every colleague reach their full potential.
• Oversee the day-to-day operation of site facilities, ensuring a safe, efficient, and high-performing working environment.
• Manage and coordinate maintenance teams and contractors, ensuring all work is completed efficiently, safely, and to the highest standards.
• Act as the first point of contact for colleague queries, working closely with HR, Training, and other support teams where required.
• Drive continuous improvement initiatives that enhance operational performance, reliability, and efficiency.
• Lead facilities procurement activities, including tendering and RFP processes, to secure best value and effective facilities management solutions.
• Implement and optimise central Building Management System (BMS) dashboards to improve visibility, control, and performance.
• Manage facilities and maintenance budgets, identifying opportunities to maximise value while maintaining service excellence.
• Build strong relationships with suppliers, evaluating contracts and negotiating commercial terms to achieve cost savings without compromising quality.
• Identify, investigate, and resolve operational issues, escalating complex challenges to the Facilities & Maintenance senior leadership team where appropriate.
• Ensure full compliance with Standard Operating Procedures (SOPs), work instructions, and all relevant company policies.
• Champion a culture of Food Safety and Health & Safety, ensuring compliance with legal requirements and recognised standards, including BRCGS and ISO, while promoting a proactive approach to risk management.
• Conduct regular audits, track corrective actions, and drive continuous compliance across Food Safety, Health & Safety, and other regulatory standards.
• Promote a strong safety culture by reporting incidents promptly, encouraging colleagues to raise concerns, and taking responsibility for maintaining a safe and compliant workplace.

Who You Are:

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