Senior IT Operations Engineer at Innovid

We're looking for a top-notch, passionate IT Operations Engineer to join our global IT team! If you thrive in a fast-paced environment, love working with a wide range of modern technologies, and enjoy balancing hands-on local support with impactful global IT projects - all while leveraging AI to automate workflows and empowering teams across the globe - we want to hear from you!

The Impact You'll Make:

• Act as a senior point of contact for IT support in the Edinburgh office, running day-to-day operations while mentoring and developing junior IT support team members
• Work within a global IT team spanning multiple time zones and offices, coordinating priorities and sharing knowledge across regions
• Provide escalation support for complex technical issues that junior team members are unable to resolve, acting as a subject-matter resource for the wider support team
• Administer and support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
• Support and maintain AWS-based infrastructure and cloud services in collaboration with wider IT and engineering teams
• Manage SharePoint sites, permissions, and content structure, supporting collaboration and document management needs across the business
• Plan and execute on-premises to cloud and cloud to cloud migration projects, including scoping, testing, and post-migration support
• Administer and support Atlassian products (e.g. Jira, Confluence), including user access, workflows, and integrations
• Design, build, and maintain automation scripts and tools (primarily PowerShell and Python) to streamline IT operations, reduce manual effort, and improve reliability across systems such as Microsoft 365, Entra ID, Google Workspace, and JumpCloud
• Embrace and champion AI as an integral part of the business, adopting AI-powered tools and workflows to enhance IT operations, automation, and service delivery
• Manage all endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
• Create and manage user accounts, groups, and access rights across cloud and on-premises systems, ensuring least-privilege and compliance best practice
• Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
• Own and triage requests through the IT ticketing system, ensuring SLAs and KPIs are met and coaching junior staff on ticket handling standards
• Design, document, and continuously improve IT policies, procedures, and processes across systems and teams
• Research, evaluate, and pilot new products, services, and automation opportunities for deployment across the business
• Contribute to inventory management, budget tracking, and vendor relationships

What You'll Bring to Us:

• 4+ years' experience in an IT support or systems administration role, including experience supporting more junior colleagues
• Demonstrated experience managing, configuring, and troubleshooting Windows and macOS environments at scale
• Hands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)
• Strong scripting and automation skills, with hands-on experience writing and maintaining PowerShell and Python scripts to automate IT administration tasks
• Working knowledge of AWS services and cloud infrastructure concepts
• Experience with Google Workspace administration
• Experience with JumpCloud or a comparable cloud directory / MDM platform
• Experience administering SharePoint, including site structure,

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