Director of Technical Implementation, EMEA at Intersystems

Company: Intersystems
Location: Windsor
Employment type: full-time
Posted: 2026-08-09

Job Title:&nbsp;Director of Technical Implementation, EMEA Work Location:&nbsp; Windsor UK&nbsp; &nbsp; Job Summary: The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions. The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands. In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making. Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA. Key Responsibilities: &nbsp; <ul> <li>Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.&nbsp;</li> <li>Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.&nbsp;</li> <li>Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.&nbsp;</li> <li>Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.&nbsp;</li> <li>Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.&nbsp;</li> <li>Oversee partner strategy and execution, including onboarding, performance management, and management alignment.&nbsp;</li> <li>Embed and scale the AI-powered ARIES methodology across all technical delivery activities.&nbsp;</li> <li>Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.&nbsp;</li> <li>Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.&nbsp;</li> <li>Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.&nbsp;</li> <li>Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.</li> </ul> &nbsp; Qualifications: &nbsp; <ul> <li>10+ years of experience in technical delivery, implementation, or professional services leadership.&nbsp;</li> <li>Proven track record managing large-scale, complex, multi-country implementation programs.&nbsp;</li> <li>Strong background in healthcare IT or enterprise software implementation environments.&nbsp;</li> <li>Deep understanding of technical architectures, integration, and data platforms.&nbsp;</li> <li>Experience with resource management, forecasting, and operational optimization at scale.&nbsp;</li> <li>Demonstrated ability to lead organizational transformation and drive standardization.&nbsp;</li> <li>Strong leadership and stakeholder management skills in a matrix environment.&nbsp;</li> <li>Experience working with partners and external delivery ecosystems.&nbsp;</li> <li>Strategic mindset with the ability to translate vision into execution.&nbsp;</li> <li>Ability to travel internationally 60% of the time.</li> </ul> &

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