Commercial Manager at Klaviyo

Company: Klaviyo
Location: Sydney, AU
Employment type: full-time
Posted: 2026-08-26

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Commercial Sales Manager

ABOUT THE ROLE

Klaviyo is the marketing automation platform powering the world's fastest-growing ecommerce brands. As a Commercial Sales Manager, you'll lead a team of Account Executives responsible for bringing net new merchants onto the Klaviyo platform — to win a generation of brands rethinking how they own their customer relationships.

You'll build a team that wins consistently, runs a disciplined sales process, and moves quickly in a high-velocity, high-transaction segment. This is a role for a leader who is equally comfortable in the weeds of a deal review and in front of a whiteboard designing a coaching plan.

TEAM LEADERSHIP RESPONSIBILITIES

Recruit, interview, hire, onboard, and retain top commercial AE talent
Inspect the daily workflow of your team — pipeline hygiene, activity cadence, deal velocity — to drive KPI accountability and surface coaching opportunities in real time
Run structured weekly 1:1s and team meetings that reinforce priorities, sharpen skills, and sustain a high-performance culture
Build and execute individualized coaching plans to close performance gaps and accelerate development
Partner with AEs on live deals — joining calls, supporting negotiations, and helping navigate internal approvals for complex or high-value opportunities
Lead timely, honest performance conversations in accordance with Klaviyo policy
Champion career development: understand each rep's goals and create a visible path toward them

SALES EXECUTION RESPONSIBILITIES

Deliver results: Build and lead a team that exceeds plan goals and operates with high collaboration, transparency and trust. Living and showcasing Klaviyo’s values internally and externally.
Forecast ownership: maintain pipeline accuracy in Salesforce, call your number with conviction, and give senior leadership early visibility into risks and tailwinds
New logo growth: drive a disciplined outbound and inbound motion focused on acquiring net new merchants in the commercial segment — SMB to mid-market
Competitive positioning: equip your team to win against competitors both point solutions and incumbent platforms by articulating Klaviyo's data-first, owned-channel advantage
Enablement and curriculum: design a repeatable skills framework covering prospecting, discovery, product demos, objection handling, and multi-stakeholder deal management — continuously iterated based on what's working in the field
Cross-functional deal support: work with Solutions Engineering, Legal, and Finance to accelerate deal cycles and remove blockers on complex opportunities
Field intelligence: bring insights from the frontline — win/loss patterns, competitive dynamics, pricing friction, product gaps — back to leadership, Product, and Marketing

WHAT WE'RE LOOKING FOR

3+ years as a closing Account Executive, with a consistent track record of top performance
1+ years in a team lead or management role, with demonstrated ability to develop and retain sales talent
Experience in high-velocity, high-transaction sales — comfort moving multiple deals simultaneously at pace
Salesforce proficiency and a disciplined approach to pipeline management and forecasting
Experience n

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