Senior Customer Support Quality Analyst at Mercury

Mercury is evolving how we think about Quality — moving from a primarily scorecard-based model toward an insights-driven, coaching-focused approach that helps teams learn, improve, and scale responsibly.We're looking for a Senior Quality Analyst to join us during this evolution. This role sits at the intersection of quality expertise, AI-assisted analysis, and cross-functional partnership—supporting compliance…

More jobs at Mercury

• Senior Engineering Manager - Credit Cards — San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
• Knowledge & Enablement Lead — San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
• Account Executive - Technology — San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
• Senior Customer Support Controls & Governance Program Manager — Canada, USA
• Senior Customer Support Operations Readiness Program Manager — Canada, USA
• Head of Product - Personal Banking — San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
• Head of Market & Liquidity Risk — San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
• Senior Engineering Manager - Custody — San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States