Customer Care Representative (w, m, d) at Pamono GmbH

About PAMONO

PAMONO is one of Europe’s leading online marketplaces for unique antiques, vintage and modern furniture, as well as accessories. Based on the idea that design can be both sustainable and aesthetically appealing, the company offers a carefully curated selection of high-quality design objects and enables direct delivery to customers.

In 2021, the company joined Chairish Inc., based in San Francisco, thereby strengthening its international market position. Since August 2025, PAMONO has been part of Auction Technology Group, based in London, a leading provider of online marketplaces and software solutions for the auction industry.

The Customer Care Representative will report to the Team Lead of Customer Care.

In this role, you will be responsible for customer-related communication via email and phone. You will guide and advise customers on how to use the website and services, and assist with queries about product and shipping services.

Tasks

• Handle inbound customer queries via Email and phone (no acquisition)

• Focus on DACH and Italian market.

• Find both practical and appropriate solutions to customer questions

• Assist customers throughout order process

• Communicate with dealers across the globe

• Coordinate inquiries together with Support Team and other departments such as Content, Trade or Logistics

• Update and maintain our CRM database

• Collaborate with our sister site Chairish

Requirements

• Degree in Economics, Communications, Humanities,
  Business Administration, Marketing or related

• Strong proficiency in German and English / Italian / French
  or Spanish

• Excellent verbal and written communication skills with a
  passion for communication

• Ability to interact with customers from diverse cultural and professional backgrounds

• Creativity, proactivity and strong attention to detail

• Enthusiastic, organized, customer- and solution-oriented
  thinking

• Quick comprehension of issues and their processing/
  resolution

• Capability to work independently and in a team

• Desirable: experience in online customer support
  Experience with Salesforce
  
  Auction Technology Group is committed to fair and equitable compensation practices.

Benefits

• Dedicated international team with a flat organizational structure.

• Ambitious projects to take ownership of, with a broad scope for co-decision-making.

• Fully covered mobility (Deutschlandticket) or Wellbeing (Urban Sports Clubs).

• Your well-being matters to us: take care of your mental health through a variety of classes, trainings and sessions with OpenUp.

• Flexible working setup to make the most of your working hours: we offer flexibility in our Hybrid/Remote model; however, we do expect you to use our Berlin office in Charlottenburg 2 days per week.

• Work from abroad fully remote for up to 30 working days per year.

• Dog-friendly office: we can’t wait to meet your furry friend!

• Of course, we have regular get-togethers, company events, and drinks and snacks you can enjoy at our office.

Interested in the role? Your CV is enough!

If you don't meet all but most of the requirements, we encourage you to apply to us anyway. Let's find out if we are a good match. We are looking forward to you!

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