Procurement Manager (Remote Eligible - Costa Rica) at Smartsheet

Smartsheet is looking for an experienced Procurement Manager to lead sourcing and contracting across our IT, Security, Product, and Engineering organizations. This is a fast-paced, high-visibility area: you’ll manage a high volume of concurrent, often complex agreements, and much of what you source feeds directly into how we build, secure, and ship our product—so the commercial and risk decisions you own carry real downstream impact.

This is not a transactional buying role. You analyze markets, negotiate terms, manage renewals, identify process improvements, and shape category strategy. You escalate thoughtfully, knowing which decisions you own versus when business leadership should weigh in, and you’re accountable for outcomes: if sourcing stalls, if a vendor relationship breaks down, or if contract terms miss the mark, that lands with you.

This is a senior individual contributor role with manager-level accountability and no direct reports. You’ll partner closely with technical stakeholders, Legal, and Finance to move work through the pipeline while maintaining strong commercial and risk discipline, and you’ll help mature how procurement operates as our function and tooling evolve.

This role reports to a Senior Procurement Manager located in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.

You Will:

Own strategic sourcing for technical categories

• Manage the end-to-end contract lifecycle for software, SaaS, infrastructure, hardware, security, and professional services agreements supporting IT, Security, Product, and Engineering—including agreements that feed directly into our product and platform
• Partner closely with technical leaders to understand requirements, translate them into sourcing strategies, and drive vendor selection
• Lead RFx events (RFI, RFP, RFQ) end-to-end, structure evaluation criteria, and provide clear recommendations through to contract close
• Negotiate commercial terms, pricing, and risk-related contract language, partnering with Legal on complex or non-standard matters
• Develop category strategies and sourcing plans ahead of demand—identifying consolidation opportunities, renewal timing, and strategic vendors before reactive need drives urgency

Manage high volume with discipline

• Manage a high volume of concurrent sourcing and contracting requests, applying strong project management discipline to prioritize based on business urgency and impact
• Work cross-functionally with the business to triage incoming demand and align procurement effort to the highest-value work
• Own ongoing vendor relationships and portfolio health for your categories—performance, renewals, and risk on a continuous basis, not deal by deal

Engage stakeholders and strengthen the function

• Engage stakeholders at all levels, from individual engineers to senior executives, with the appropriate level of context and influence
• Partner with Legal and Finance on governance, policy, and process maturity, helping strengthen how procurement operates as the function and its tooling evolve
• Contribute to procurement transformation initiatives, including adoption of intake/orchestration technology and AI-enabled workflows
• Serve as a senior knowledge resource on the team, sharing category and commercial expertise to raise the bar across the function

You Have:

Required

• 5+ years of procurement manager experience, with a proven track record leading mid-to-large sourcing events and owning category management
• Direct experience sourcing technical categories—IT, Security, Product, or Engineering spend—including software licensing models (SaaS, consumption-based, enterprise), cloud infrastructure agreements, API and data services, or deve

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