Sr. Commercial Solutions Engineer at Smartsheet

Smartsheet is looking for a Senior Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the Worldwide Field Operations Commercial Solutions Engineering team and can be based remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
• Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
• Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
• Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
• Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
• Consult and collaborate on strategic programs within the Solutions Engineering department
• Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert
• Periodically travel to customer sites and industry events as a technical subject matter expert

You Have:

• 4+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Experience taking a consultative approach to problem solving and positioning solutions
• Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences
• Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey
• Experience leveraging & positioning AI during sales cycles

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