Working Student - Customer Service & Support at Snke
- Company: Snke
- Location: München
- Employment type: Student
- Posted: 2026-09-28
What you'll do
Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.
- Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths
- Handle customer requests via our Service Desk and provide clear, reliable support
- Reproduce and analyze issues by setting up test scenarios in our internal environments
- Support the Customer Support team in daily operations and ongoing improvement initiatives
- Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently
- Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies
What we're looking for
- Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field
- Strong customer orientation, analytical thinking, and excellent communication skills
- A structured, reliable, and independent working style
- Fluency in German (spoken and written) and good command of English
Why Snke
- A supportive, international team connected by shared values and a culture of trust
- Meaningful responsibilities with a lasting impact on global healthtech , improving medical decisions and patient outcomes
- Flexible working hours and a hybrid work model within Germany
- Parking garage and secure underground bike storage
- Subsidized company restaurant and in-house café
- Regular after-work, team, and company events
- Centrally located, modern workspace with a 212 m² rooftop terrace
Ready to apply? We look forward to receiving your online application including your earliest possible start date.
Contact person
Tatjana von Freyberg
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