Senior Staff Software Engineer, Agentic Platform at Tide

Company: Tide
Location: Remote
Employment type: full-time
Posted: 2026-09-14

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

Location : London, Bulgaria, Serbia and Lithuania

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

Define the architecture for Tide’s agentic platform
Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability
Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
Set standards for reliability, safety, scalability, and developer experience
Provide technical leadership across teams and unblock critical decisions
Implement cost-management and routing logic to optimize LLM spend across different providers
Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

Deep experience building platform or infrastructure systems at scale
Strong judgement across APIs, distributed systems, data, and cloud-native architecture
Track record of leading complex cross-team technical problems
Experience integrating third-party platforms without losing control of core architecture
Strong understanding of reliability, security, and observability
Experience with AI platform components is valuable, but not essential
Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable

WHY THIS ROLE MATTERS

This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
Docker, Terraform, EKS used by the Cloud team to run the

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