Senior Product Designer at TrustedHousesitters

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel.

Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world.

We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all.

But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people.

At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles.

The right people in the right roles will shape our future. So, here’s the big question: Could that be you?

The role

We're looking for a Senior Product Designer to shape the core experience our members rely on every day across iOS, Android and web.

You'll own the moments that matter: onboarding, listing homes, finding and applying for sits, matching with the right sitter or owner, preparing for a stay. This is a hands-on role as the primary designer in your squad. You'll have real strategic influence over your area's direction and drive measurable impact for both our members and the business.

What You'll Do

• Design mobile-first experiences that work across iOS, Android and web, respecting platform conventions while staying consistent with our design system
• Own discovery research and testing for your squad (interviews, usability testing, concept testing) and measure impact using product analytics and qualitative signals to guide iteration
• Define problems and hypotheses with your squad, choose the right validation method to make sure we're building the right thing for our customers
• Design AI-powered features for matching, personalisation and communication with trust and transparency built in, and use AI tools daily to speed up exploration, prototyping and synthesis
• Work with stakeholders across product, engineering, user research, content, data and commercial teams, communicating design rationale clearly to stakeholders, facilitating workshops to create alignment and negotiating trade offs
• Contribute to and evolve the design system, partnering with Design Systems to create robust, accessible, cross-platform patterns
• Build solutions that scale. Map journeys and service relationships rather than solving problems in isolation, and champion craft and accessibility throughout

What you'll need

Strategy and systems thinking

Strong systems thinking with experience designing complex customer journeys end to end. Proven ability to set customer-centric vision and translate it into practical, phased delivery while balancing member needs with business goals and technical constraints.

Research and methodology

Hands-on user research skills, confident choosing methods and synthesising insight into clear design direction. Able to frame complex challenges into clear problem statements and testable hypotheses, with solid understanding of experimentation methods and when to use each.

Craft and execution

Exceptional interaction and visual design craft with meticulous attention to detail, including advanced prototyping and working within mature design systems. Deep knowledge of mobile interface guidelines and best practices, backed by a portfolio showing end-to-end, beautifully crafted, user-centred work with measurable impact on customer and business outcomes.

AI in design

Confident daily use of AI-assisted design and prototyping tools as part of your everyday workflow. You'll ideally be working in Cursor, Claude Code or similar for at least some of your workflow and you'll bring ideas of how AI tools can be used to drive efficiency and impact across the design process.

Collaboration and culture

Excellent communication and storytelling skills with comfort working in empowered, cross-functional squads. Experience in scale-ups with strong product and experimentation culture. You'll need to be confident in selling your ideas across the business, creating alignment and inspiring others.

Nice to have

• Experience designing AI/ML-powered features such as recommendations engines and LLMs with good understanding of the UX challenges they create - trust, comprehension, feedback loops, agency etc.
• Experience in two-sided marketplaces, subscription or membership businesses, or trust and safety-sensitive products.
• Self-serve analytics experience (we use Amplitude, Mode) and familiarity with research depository tools such as Dovetail, Chattermill.

Our hiring process

1. Intro call with hiring manager
2. Technical portfolio review with PM, Design lead and Engineering partner
3. Leadership and first 90 days presentation

What you'll bring

You'll own the product design process end-to-end.

At TrustedHousesitters we start with the customer. You'll need to be able to show us how you've used quantitative and qualitative user research to inform your approach to solving product design problems.

You'll feel like a fish out of water if:

We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies.

Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you.

With that in mind, here are a few things worth considering before you hit apply:

• Your design experience is web-only - you haven't shaped native iOS or Android app experiences.
• Your background is mainly B2B, enterprise, or public sector - you're used to solving problems functionally, and this role needs you to think about design emotionally too.
• You'd rather be handed a fully-scoped brief than help define the problem yourself - you'll be the primary designer in your squad, shaping direction, not just executing someone else's spec.
• You're sceptical of AI having a genuine place in the design process, or you actively avoid using AI tools in your own workflow.
• When you disagree with a decision, you tend to raise it and step back - we need people who'll stay in the room and help find the way through.

Compensation

Additional Information

In addition to a competitive salary and bonus, we offer a range of benefits, including:

For the love of pets

• Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family
• Our team can work remotely from as many house sits as they like, and we contribute up to £500 per
  year towards travel costs to and from sits
• Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home

Health & wellbeing

• SimplyHealth healthcare cash plan
• Bupa Health Insurance and Dental Insurance plan
• Specsavers eyecare scheme
• Weekly virtual yoga sessions
• Optional enrollment onto our Trusted Giving scheme, which includes employee giving via Charities Trust and 2 days paid annual volunteering allowance

Working environment

• Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident
• Get £200 to spend on home office equipment each year + Macbook and Apple accessories when you start
• Access to Spaces co-working locations across the globe
• We host an all-expenses-paid meetup each quarter and fund team events (remote or in-person) throughout the year
• We cover the costs of personal development resources and have regular time set aside for learning and growth
• Depending on your role within the business, you’ll have the option to customise your work hours to better align with your personal schedule

Compensation & time off

• 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles)
• Competitive salary which is reviewed annually
• Generous equity package for permanent employees
• Discretionary 10% quarterly bonus scheme, distributed quarterly
• Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
• £500 recruitment referral bonus

If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

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