Account Associate Director at Wppmedia

3150 - Account Associate Director - UK

Role Summary and Impact

Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.

We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

About the Google Ads team

Google Ads is the largest of all of Google’s products. At MFG, we have a dedicated team of digital B2B and direct response (DR) experts across strategy, activation, planning, analytics, data strategy and client services. Our mission is to drive SMBs to spend their marketing budget within the Google Ads Portfolio (e.g. Google Ads, YouTube Ads etc).

About the Client Services team

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary:

Account Associate Directors support in the leadership of the campaign delivery process and are a central point of contact for all clients. Success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Account Directors will continue to develop their line management skills and start to develop their leadership skills.

Essential Functions/Responsibilities:

Client Satisfaction

• Point of contact for clients ensuring satisfaction is maintained throughout the campaign lifecycle and beyond
• Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services
• Supports the wider team in delivering an exceptional client experience during every agency interaction
• Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status
• Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews
• Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary
• Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly
  

Team Happiness

• Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work
• Provides timely and actionable feedback to the team to aid in their development
• Ensures the fun and support is brought into the day-to-day life on the account
• Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team
• Provide awareness and recognition for jobs well done

Work Quality and Innovation

• Engages with clients to define Actionable Briefs
• Interrogates the work and client deliverables on campaigns on behalf of the client to ensure they exceed expectations

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