Senior Implementation Manager at Asana

<h2>About the Role</h2> <p>We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes. As Asana transitions from Collaborative Work Management (CWM) to AI Workflow Management (AWM), you will lead enterprise customers through that same transformation — helping them define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan, and driving measurable impact across their highest-value workflows.</p> <p>You will design and lead structured, time-bound engagements — from onboarding through workflow launch — that move customers from seeing Asana as just a work management platform, to a platform where teams and agents execute work together. This requires strong judgment, the ability to operate in ambiguity, and a consistent focus on connecting AI capabilities to business outcomes. You will regularly engage both executive stakeholders and front-line teams, adapting your approach to meet customers where they are and move them forward.</p> <h2>What You'll Do</h2> <p>You will lead customers through structured engagements in partnership with Customer Success, Sales, Solutions, and R&D to drive valuable adoption of AI.</p> <p><strong>Account Setup and Implementation Planning</strong></p> <ul> <li><strong>Lead a structured onboarding engagement</strong> — aligning customer stakeholders on platform setup, workflow priorities, and a shared definition of success, while assessing workflow complexity to identify where AI capabilities will deliver the strongest early impact. </li> <li><strong>Document and hand off a clear implementation plan</strong> — capturing recommended and prioritized workflows, known risks, and next steps so the activation phase can begin with full context and stakeholder alignment.</li> </ul> <p><strong>AI Activation & Customer Check-Ins</strong></p> <ul> <li><strong>Lead end-to-end workflow design and build </strong>– guiding customers through deep discovery and process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with AI capabilities embedded throughout.</li> <li><strong>Coordinate cross-functional delivery across a structured time-bound engagement</strong> – aligning workflow owners, IT and business stakeholders, and end users through kickoff, training, and launch while keeping the engagement on track against defined milestones.</li> <li><strong>Develop clear documentation and forward-looking deployment plan</strong> – capturing what was built, decisions made, and a prioritized roadmap that defines how the customer scales AI usage, including recommendations on what to optimize and where to expand next to continue driving broader adoption.</li> <li><strong>Lead recurring check-ins with customers – </strong>assessing workflow performance and AI adoption, surfacing pain points, and identifying where additional implementation support can unlock new workflows or use cases - alongside account teams. </li> </ul> <p><strong>Cross-Functional Responsibilities</strong></p> <ul> <li><strong>Act as the connective tissue between delivery and growth - </strong>surface expansion signals during delivery, represent the voice of the customer internally, and partner with the account and R&D teams to translate customer momentum into growth.</li> <li><strong>Bring structure and repeatability to the delivery motion –</strong> define engagement processes, document decisions, and create repeatable frameworks that scale across a portfolio of customers to drive account momentum and program improvement. </li> </ul> <h2>About You</h2> <ul> <li><strong>Customer Experience: </strong>experience in customer-facing implementation or consulting roles, ideally leading structured onboarding or deployment engagements at a SaaS company or consulting firm. Experience deploying AI-powered workflows or enterprise AI tools is a strong plus.</li> <li><strong>AI & Platform Fluency: </strong>You have a solid understanding of AI and generative AI technologies — including AI workflow design, agent orchestration, enterprise AI platforms, and data governance. During an implementation, you can assess a customer's existing workflows and identify where AI creates a meaningful redesign of how work gets done — and configure the platform accordingly.</li> <li><strong>AI Change Management.</strong> You guide customers through the unique hurdles of adopting AI during

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