Operations Manager at SMDigital
- Company: SMDigital
- Location: Philippines
- Employment type: f
- Posted: 2026-10-18
WHAT YOU'LL OWN• Lead and align all operational functions across teams to ensure efficiency and effectiveness • Drive the execution of strategies that support the company's mission, vision, and growth goals • Oversee team supervisors and ensure consistent, high-quality performance across the floor • Identify operational gaps and implement scalable, people-centered process improvements • Analyze performance data and metrics to make informed, strategic decisions • Build strong cross-functional relationships with HR, QA, Finance, and leadership • Lead regular operational reviews, reporting cadences, and team-wide communications • Foster a culture of accountability, ownership, and continuous improvement at every level WHOYOU ARE• 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required) • A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention • A proven people leader — you develop talent, build trust, and create teams that perform • Data-driven and decisive — you let metrics guide your strategy without losing the human element • Exceptional communicator across all levels of the organization • Strong project management skills with the ability to juggle multiple priorities without dropping the ball • Experienced with workforce management tools, CRMs, and operational reporting systems • Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment WHATWE OFFER• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)• Stable internet connection with at least 100 Mbps postpaid • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
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